- We will gladly accept your return for a refund, store credit or exchange within 30 days. Our policy lasts 30 days. For refunds, a 30% restocking fee is required. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Return Order to:
Designs By Cece Symone
332 South Michigan Ave
Chicago, IL 60605
Returned items must meet these requirements:
-Returned within 30 days of receipt of receiving your order.
-In original packaging, unworn condition, free of make-up stains and free of odor.
-Accompanied by a return form which will be provided to you once you inform us of the return.
-Shoes must be repacked in their shoe box(es) and placed in a protective box.
Non-returnable items include (refunds/exchanges/store credit not accepted): Formal gowns, sale items, accessories, and undergarments including lingerie, swimwear and bodysuits.
Shipping: Customer is responsible for shipping fees to send the return back to Designs by Cece Symone and for re-shipping for exchanges.
Return Processing time: Once we have received your package, your return will be processed within 2 business days. You will be notified via email once your return has been processed. If you have requested a refund, please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. Original shipping charges are non-refundable.