- We will gladly accept your return for a refund, store credit or exchange within 14 business days. Our policy lasts 14 days. For refunds, a 15% restocking fee is required. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Return Order to:
Designs By Cece Symone
332 South Michigan Ave
Chicago, IL 60605
Returned items must meet these requirements:
-Returned within 14 business days of receipt of receiving your order.
-In original packaging, unworn condition, free of make-up stains and free of odor.
-Accompanied by a return form which will be provided to you once you inform us of the return.
-Shoes must be repacked in their shoe box(es) and placed in a protective box.
Non-returnable items include (refunds/exchanges/store credit not accepted): Formal gowns, sale items, accessories, and undergarments including lingerie, swimwear and bodysuits.
Shipping: Customer is responsible for shipping fees to send the return back to Designs by Cece Symone and for re-shipping for exchanges.
Return Processing time: Once we have received your package, your return will be processed within 3-5 business days. You will be notified via email once your return has been processed. If you have requested a refund, please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 2-5 business days). Original shipping charges are non-refundable.